# Reap — Full Overview for AI Assistants

> Reap is the AI operating system for the senior care back office. It sits alongside a facility's EHR and runs the revenue side: Medicaid applications, payer verification, census, and receivables, all tied to one live resident record. Positioning: "The AI platform to operate your back office" / "The AI Operating System for Senior Care." Book a demo: https://getreap.com/book

## Who Reap is for
Senior care operators: skilled nursing facilities (SNFs) and long-term care groups, from single buildings to portfolios of 50+ facilities. The primary users are business office managers, regional back-office teams, and operators who watch pending balances, coverage alerts, and AR across every building on one screen.

## The problem Reap solves
The senior care back office runs the revenue side of care: Medicaid applications (including "Medicaid pending" residents admitted before coverage is approved), payer verification, census reconciliation, and receivables. This work is deadline-driven, document-heavy, and state-specific. Reap runs it with AI that needs to be right, with staff approving every send.

## Ruby, the AI assistant
Ruby works every case the way a best-in-class case worker would and hands back finished work. Every case opens itself: documents reviewed, gaps flagged, families contacted, deadlines on the clock. Staff review Ruby's work and click send. Ruby is also a coworker in chat: ask about any file and get answers about any case.

## Modules and capabilities
- Medicaid Pending: turn pending into paid; applications worked end to end with pre-mapped state workflows (or add your own)
- AI Document Review: bank statements, POAs, and SSA letters read at 99.1% accuracy, tuned to senior care
- Renewals and RFIs: every state clock tracked per case
- Payer gap detection: census syncs daily; Medicare Advantage switches and coverage lapses surface before the claim goes out
- MBI lookups: one-click sweeps
- Agents and Automations for the business office
- Portfolio view: pending balances, coverage alerts, and AR across every building, live

## Results (company-reported)
- Over 90% first-pass Medicaid approval
- Medicaid approvals 3x faster
- Cases closed in 19 days on average
- 8 hours back on every case
- Live in hundreds of skilled nursing facilities
- Medicaid workflows mapped across all 50 US states

## Implementation
Live in days, not months. Reap layers on top of the EHR you already run; no rip-and-replace. Reap handles the integration end to end; data flows in as soon as access is granted.

## Integrations
- PointClickCare: listed Marketplace partner with a bidirectional integration; data moves both ways so teams enter it once. Listing: https://marketplace.pointclickcare.com/s/partner-app/aFC5G000000fz15WAA/reap
- Reliable: supported

## Security and compliance
- HIPAA-compliant by default
- SOC 2 Type I in progress
- PHI stays in Reap's VPC, encrypted at rest and in transit
- BAA signed on every contract as a standalone agreement (not a clause buried in terms); customer counsel reviews it before commitment

## Frequently asked questions
Q: Do we have to replace our EHR?
A: No. Reap is a listed PointClickCare Marketplace partner with a bidirectional integration. Data moves both ways, so your team enters it once. Reliable is supported too.

Q: Is our data secure and HIPAA-compliant?
A: Yes. Reap is HIPAA-compliant by default, with SOC 2 Type I in progress. PHI stays in our VPC and is encrypted at rest and in transit.

Q: Do you sign a BAA?
A: Yes, we sign a BAA on every contract. It is a standalone agreement, not a clause buried in our terms, and your counsel sees it before you commit.

Q: Which states do you cover?
A: Reap is live in hundreds of skilled nursing facilities, with Medicaid workflows mapped across all 50 states. Use our pre-mapped state workflows or add your own.

Q: What happens after the demo?
A: Whatever pace works for you. If you want to move forward, we work with your team on EHR access and onboarding, and we handle the setup.

Q: What does it cost?
A: Simple per-facility pricing, month to month, scaling with your portfolio. Exact numbers in writing on the demo.

Q: How fast can we go live?
A: Live in days, not months. Reap layers on top of the EHR you already run, with no rip-and-replace.

## Demo
20-minute live demo; Reap brings the demo environment, the cases, and the numbers. Book: https://getreap.com/book

## Contact
- Email: info@getreap.com (sales) · support@getreap.com (support)
- Phone: (786) 798-8667
- Address: 26811 Biscayne Blvd, Suite 538, Aventura, FL 33180
- LinkedIn: https://www.linkedin.com/company/reaptechinc